Effective Date: 10/03/2026

At Dustleaf, we aim to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, this Refund and Returns Policy explains how you can request a return, replacement, or refund.

1. Return Eligibility

You may request a return or replacement under the following conditions:

  • The product is damaged, defective, or incorrect at the time of delivery.
  • The request is made within 7 days of receiving the product.
  • The product is unused, unwashed, and in its original packaging with all tags and accessories intact.

Products that do not meet these conditions may not be eligible for return.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Products that have been used or damaged by the customer
  • Customized or personalized products
  • Items without original packaging or tags
  • Products returned after the allowed return period

3. Return Process

To initiate a return:

  1. Contact our support team within 7 days of delivery.
  2. Provide the order number, product details, and photos (if the item is damaged or incorrect).
  3. Our team will review your request and provide instructions for the return.

Once approved, the product must be returned to the address provided by our support team.

4. Refund Policy

After we receive and inspect the returned product:

  • If the return is approved, the refund will be processed.
  • Refunds will be issued to the original payment method used during purchase.
  • The refund process may take 5–10 business days, depending on the payment provider or bank.

5. Replacement Policy

If you receive a damaged, defective, or wrong item, we may offer a replacement instead of a refund, depending on product availability.

6. Shipping Costs

  • If the return is due to our error (wrong or damaged product), we will cover the return shipping cost.
  • If the return is due to customer preference, the customer may be responsible for return shipping charges.

7. Order Cancellation

Orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible.

8. Contact Us

If you have any questions about refunds or returns, please contact us:

Brand: Dustleaf
Website: https://dustleaf.in
Email: dustleafofficial@gmail.com
Phone: 6291791425